Our Complaints Procedure
Our Complaints Procedure
Our Complaints Procedure
We are here to listen and improve
We are here to listen and improve
We are here to listen and improve
Our goal is to look after you exactly as we would wish to be looked after ourselves. However, we know that sometimes things don’t go to plan. If you are unhappy with any aspect of your care, we want to know about it. We take all complaints very seriously and view them as an opportunity to learn and improve our service for everyone.
Our goal is to look after you exactly as we would wish to be looked after ourselves. However, we know that sometimes things don’t go to plan. If you are unhappy with any aspect of your care, we want to know about it. We take all complaints very seriously and view them as an opportunity to learn and improve our service for everyone.
Our goal is to look after you exactly as we would wish to be looked after ourselves. However, we know that sometimes things don’t go to plan. If you are unhappy with any aspect of your care, we want to know about it. We take all complaints very seriously and view them as an opportunity to learn and improve our service for everyone.
How to speak to us
How to speak to us
How to speak to us
We hope that most concerns can be resolved easily and quickly, often at the time they arise. Please speak to your dentist or a member of our reception team straight away - they will always do their best to help.
We hope that most concerns can be resolved easily and quickly, often at the time they arise. Please speak to your dentist or a member of our reception team straight away - they will always do their best to help.
We hope that most concerns can be resolved easily and quickly, often at the time they arise. Please speak to your dentist or a member of our reception team straight away - they will always do their best to help.
If your concern cannot be resolved immediately, please let us know as soon as possible. This allows us to establish the facts while they are fresh. You can make a formal complaint by contacting our Practice Manager, Sally Humphries.
If your concern cannot be resolved immediately, please let us know as soon as possible. This allows us to establish the facts while they are fresh. You can make a formal complaint by contacting our Practice Manager, Sally Humphries.
If your concern cannot be resolved immediately, please let us know as soon as possible. This allows us to establish the facts while they are fresh. You can make a formal complaint by contacting our Practice Manager, Sally Humphries.
Phone
Phone
Phone
01793 750388
01793 750388
01793 750388
reception@crickladedentist.co.uk
reception@crickladedentist.co.uk
reception@crickladedentist.co.uk
Address
Address
Address
104 High Street, Cricklade, Swindon, SN6 6AA
104 High Street, Cricklade, Swindon, SN6 6AA
104 High Street, Cricklade, Swindon, SN6 6AA
What happens next?
What happens next?
What happens next?
We will deal with your complaint confidentially and promptly.
We will deal with your complaint confidentially and promptly.
We will deal with your complaint confidentially and promptly.
Acknowledgement: We will acknowledge your complaint within 2 working days.
Investigation: We aim to fully investigate the issue and respond within 10 working days. If we need more time, we will keep you informed.
Resolution: We will provide a full explanation of what happened. Our goal is to offer an apology where appropriate, solve the problem for you, and ensure it doesn't happen again.
Acknowledgement: We will acknowledge your complaint within 2 working days.
Investigation: We aim to fully investigate the issue and respond within 10 working days. If we need more time, we will keep you informed.
Resolution: We will provide a full explanation of what happened. Our goal is to offer an apology where appropriate, solve the problem for you, and ensure it doesn't happen again.
Acknowledgement: We will acknowledge your complaint within 2 working days.
Investigation: We aim to fully investigate the issue and respond within 10 working days. If we need more time, we will keep you informed.
Resolution: We will provide a full explanation of what happened. Our goal is to offer an apology where appropriate, solve the problem for you, and ensure it doesn't happen again.
If you are still unhappy
If you are still unhappy
If you are still unhappy
We hope that we can resolve your issue directly. However, if you are not satisfied with our response, you can contact the Dental Complaints Service for further advice.
We hope that we can resolve your issue directly. However, if you are not satisfied with our response, you can contact the Dental Complaints Service for further advice.
We hope that we can resolve your issue directly. However, if you are not satisfied with our response, you can contact the Dental Complaints Service for further advice.